Customer Care Process Outsourcing

Outsourcing is subcontracting a process, such as Product Design, Manufacturing, Customer Care or Quality Assurance to a third-party company. The decision to outsource is often made in the interest of making better use of time, energy and money, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resources.

The process begins with the client identifying what is to be outsourced and building a business case to justify the decision. Only once a high level business case has been established for the scope of services will a search begin to choose an outsourcing partner.

In Real Estate Industry, the Customer Care department works hand-in-hand with the Commercial department to take care of day to day revenue generation activities.

How will you benefit by outsourcing it to Pinga Solutions
Cost Saving
Increased Sales
No liability of managing extra resource
Timely Reporting
Efficient management of data & customer files
Assistance in revenue generation activities
Operational Expertise
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